FAQ
Do you travel?
What if I’m unsure about booking?
Do you hold dates without payment?
Can I customize my own menu ?
Do you offer wedding catering ?
Is my order or service confirmed when I inquire?
Policies & Service Agreement
This agreement outlines the policies for private chef and meal preparation services provided by Raven’s Savory Creations. By booking services, the client agrees to the following terms:
Deposit & Payment
- A 50% non-refundable deposit is required to submit and confirm any booking.
- The remaining balance is due before the start of service (no later than the service date).
- Bookings are not confirmed without payment.
- Accepted payment methods: Venmo, Zelle, Apple Pay.
Booking Requests
- Submitting a booking request does not guarantee availability.
- Requests are reviewed only after a deposit is received.
- Raven’s Savory Creations reserves the right to decline requests.
Grocery Reimbursement
- Grocery costs are billed separately and are non-refundable.
- Groceries are purchased specifically for each client.
- Receipts will be provided upon request.
Cancellations & Rescheduling
- Cancellations made 72 hours or more in advance may be applied to a future date.
- Cancellations made less than 72 hours before service result in forfeiture of the deposit.
Weekly Client Commitment
- Weekly clients are billed on a weekly basis.
- Once a week is confirmed, the full service fee is owed regardless of schedule changes.
- Late cancellations may incur a 50% fee for the following week.
Rush Requests
- Bookings must be confirmed at least 48 hours in advance.
- Requests within 48 hours incur a $50 rush fee.
Professional Standards
- Raven’s Savory Creations maintains professional standards in food safety, preparation, and service.
- By booking, clients agree to all policies listed above.